Refund policy
Return & Refund Policy
Return Period
We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
Be in the same condition as when you received it
Be unused and unworn
Include original tags
Be returned in its original packaging
Be accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
📧 support@amizyou.com
If your return is approved, we will provide you with:
A return shipping label, if applicable
Clear instructions on how and where to send your package
📍 Return Address:
222 South Copeland Street, Fort Lauderdale Lakes, Tallahassee FL 32306, United States
⚠️ Items sent back without first requesting a return will not be accepted.
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Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
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Non-Returnable Items
Certain types of items cannot be returned, including:
Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care and beauty items
Hazardous materials, flammable liquids, or gases
🚫 We do not accept returns on sale items or gift cards.
If you have questions or concerns about a specific item, please contact us.
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Exchanges
The fastest way to ensure you get the item you want is to:
1. Return the item you have (once the return is accepted)
2. Place a new order separately
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European Union 30-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 30 days, for any reason and without justification.
Returned items must be:
Unused and unworn
With original tags attached
In the original packaging
Accompanied by proof of purchase
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Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved.
✅ If approved, your refund will be automatically issued to your original payment method within 10 business days.
⏳ Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at:
support@amizyou.com